Looking for an opportunity to shine and excel? Looking for a job that's rewarding and fun? Not afraid of a challenge where no day is the same?
We are adding to our talented team! We are on the hunt for an energetic, dedicated and team-oriented individual that will offer superior leadership to our co-workers and to our customers. This position is the first point of contact in the client's experience after their initial membership purchase, this is a critical role in developing long-term customer success and demonstrating the value of being a customer of our company. We offer competitive pay, health care benefits, vacation and retirement options. We have built a strong culture that is supportive, collaborative and social as we have plenty of fun work events, contests, and a family-friendly atmosphere. Join us to be part of a company where you can learn, thrive and make a difference.
-Actively engage needed skills and personal growth goals in regards to new clients
-Appropriately, professionally, and respectfully communicate via phone and email
-Sufficiently prepare clients profiles
-Properly and accurately input client data
-Assist customers by quickly identifying potential issues and escalate them appropriately to ensure the best possible experience
-Follow-up with clients at regular intervals to ensure their continuation of membership
-Assist customers in understanding the services of the client
Skills and Abilities:
-Excellent interpersonal and communication skills
-Ability to exercise good judgment in external communications
-High level of professionalism with a passion for resolving issues
-Demonstrated ability to work independently
-2-year Customer Service experience
-Professional, courteous and responsive customer service and phone skills
-Ability to follow directions and work as part of a team
-High School Graduate or GED, College experience is a plus
-Sharp attention to detail and ability to multi-task
-Ability to work within a fast-paced environment
-Organizational skills with consistent and excellent follow through
Looking for your next career opportunity and ready for a challenge? If so, We'd love to speak with you! Please submit your resume and cover letter directly to the email listed. Good luck!
We are an Equal Opportunity Employer and ADA compliant.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers