We are looking for candidates with a positive attitude, who are highly motivated with 2+ years customer service experience or sales support. Candidates with strong communication skills, outstanding phone etiquette, Excellent typing skills, attention to detail and excellent capability to multitask will be considered. This is a full-time opportunity with outstanding benefits. Our company is currently experiencing explosive growth! Our mission is simple: Strengthening American businesses.
Duties and Responsibilities:
•Receive inbound customer service calls, providing first call resolution to requests for returns, order tracking and order problems.
•Communicate with customers over the telephone and email.
•Maintain contact and maintains all quote documentation with accurate pricing and configurations.
•Resolve customer service issues such as billing, etc.
•Manage analysis of sales data and prepares sales charts as required.
•Coordinate all sales literature requests for Sales Representatives.
•Update and maintain information in systems and files.
•Other duties may be assigned to meet business needs
Experience, Skills and Qualifications:
•High school graduate or GED required.
•Associate's or Bachelor's degree preferred.
•2+ years customer and/or sales support experience.
•Highly effective service skills, including professional demeanor and outstanding phone etiquette.
•Strong communication skills, including the ability to craft professional e-mails and client-related documents.
•Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal.
•Attention to detail.
•Customer service orientation.
We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. If you are a high performing individual who enjoys maintaining client relationships and thrives in a team environment, then we want to hear from you!
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers